Privacy Policy - Guardian
Last updated: April 2, 2026
Guardian ("Guardian", "we", "our", or "us") provides remote care, medication support, safety alerts, and related protection features for families supporting older adults.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to users of the Guardian mobile application and related services.
1. Who this policy applies to
This Privacy Policy applies to:
child / guardian users who create or manage a Guardian account
parent / elder users who use Guardian for reminders, alerts, and safety features
any person whose information is submitted through the app in connection with a family care relationship
Operator: Vector Veda
Contact: support@vectorveda.in
Business Address: Bengaluru, India
2. Information we collect
We may collect the following categories of information, depending on which features are used:
Account and identity information
name or display name
email address
phone number
account identifiers
authentication and login details
Family linking and relationship information
pairing codes
linked family account relationships
child / parent role selection
contact details needed to connect family members
Medication and care information
medication names, dosage, schedule, and adherence history
medication inventory information
reminder and escalation settings
health reading entries, notes, and uploaded images
related care-support activity recorded through the app
Protection and safety information
suspicious message text submitted manually by the user
screenshots or images submitted for review
link and payment-risk review results
protection event logs
notification-derived signals and app-usage-derived signals, where enabled by the user and supported by device permissions
Device and technical information
device type, operating system, app version, language, and approximate diagnostic metadata
push notification token
crash logs, performance logs, and basic analytics events
local offline queue and sync state
Subscription and billing information
subscription tier and purchase status
billing verification metadata from platform providers
we do not store full payment card numbers
3. Permissions and sensitive access
Depending on the features enabled, Guardian may request access to device capabilities such as:
notifications
exact alarms / reminder scheduling
image capture or photo selection
notification access
app usage access
accessibility settings access
storage of app-related files on the device
We only seek access when needed for app features, and some permissions may be optional or available only in certain versions, plans, or jurisdictions.
4. How we use information
We use information to:
create and maintain user accounts
pair child and parent users
send reminders, alerts, and escalation notifications
support medication adherence and care coordination
process health reading records and uploaded evidence
detect, assess, and present safety or scam-related warnings
provide child dashboard visibility into configured care events
maintain app security, prevent misuse, and investigate abuse
provide customer support
improve reliability, performance, and feature quality
verify subscriptions and manage plan entitlements
comply with legal obligations
5. Manual review and safety features
If a user submits text, screenshots, or other content for safety review, Guardian may process that content to identify suspicious patterns, risky links, payment-related warning signals, or other safety indicators.
If certain device permissions are enabled, Guardian may also process limited notification, app-usage, or accessibility-related signals to support protective features. These features may be limited, disabled, or changed depending on platform policy, user permission settings, market, or subscription tier.
6. How we share information
We do not sell personal information.
We may share information only in the following circumstances:
with service providers that help us operate the app, such as cloud hosting, authentication, storage, crash reporting, analytics, or notification delivery providers
with platform providers such as Google Play, Firebase, or other infrastructure providers as needed to operate app features
with linked family members within the Guardian experience, according to the app's family relationship model and the user's actions
if required by law, regulation, legal process, or enforceable governmental request
to protect the rights, safety, and security of users, Guardian, or others
in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards
7. Data retention
We keep information only as long as reasonably necessary for:
providing the service
maintaining account records
supporting care history and safety logs
complying with legal, tax, fraud-prevention, or dispute-resolution requirements
Retention periods may differ by data type. Some records may be deleted or anonymized earlier, and some may be retained longer where legally required or operationally necessary.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit where supported. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
9. Children's privacy
Guardian is intended for adult users and older adults in a family-care context. It is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 as independent users. If you believe a child has provided personal information inappropriately, contact us and we will review the request.
10. User choices and rights
Depending on your location and applicable law, you may have rights to:
access personal information
correct inaccurate information
delete certain information
withdraw consent where processing is based on consent
object to or restrict certain processing
request a copy of certain information
You may also be able to change permissions in your device settings or within the app.
To exercise privacy rights or request deletion, contact:
11. Cross-border processing
Your information may be processed or stored in countries other than the country where you live. Where required, we will apply appropriate safeguards for cross-border transfers.
12. Health and safety disclaimer
Guardian is a support and coordination tool. It is not a substitute for professional medical advice, diagnosis, treatment, emergency services, or financial, legal, or law-enforcement advice. Users should use their own judgment and consult qualified professionals where appropriate.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice where required.
14. Contact us
If you have questions about this Privacy Policy or Guardian's data practices, contact:
Vector Veda
Support: support@vectorveda.in
Privacy: privacy@vectorveda.com
Business Address: Bengaluru, India